Tamago-DB Customer Survey

01

About you

So we can slice results by role, tenure and language, and follow up on individual answers.

Q1 Your name, business email, and agency *

All three are required, so we can tie your answers to your account and follow up on your specific feedback. We won't publish anything without asking.

Please enter your name, a valid business email, and your agency name.

Q2 Which best describes your role? *

Agency owner / founder Manager / team lead Senior recruiter / consultant Recruiter / consultant Sourcer / researcher Operations / admin Other:

Please select your role.

Q3 How long have you personally been using Tamago-DB? *

Less than 1 year 1–2 years 3–5 years More than 5 years

Please pick a tenure.

Q4 Which language do you primarily use Tamago-DB in? *

English Japanese Both about equally Other:

Please pick a language.

02

Overall sentiment

The core loyalty and satisfaction block. Both use the same 0–10 scale.

Q5 On a scale of 0–10, how likely are you to recommend Tamago-DB to a colleague at another recruitment agency? *

NPS: this is our loyalty metric.

Not at all likelyExtremely likely

Please pick a score from 0 to 10.

Q6 Overall, how satisfied are you with Tamago-DB? *

CSAT.

Very dissatisfiedVery satisfied

Please pick a score from 0 to 10.

03

Why you chose & stayed with Tamago-DB

Stop us from guessing our USP. Pick every reason that applies, and add your own.

Q7 Why did you originally choose Tamago-DB?

Select all that apply.

Local / on-the-ground support in our timezone Bilingual (English + Japanese) Understanding of the recruitment agency workflow Price / value for money A specific feature (please specify below) Recommendation from a peer or industry contact Migration / onboarding was easier than the alternatives We didn't like our previous ATS (please name it below) N/A: I wasn't involved in the original decision

Details / other:

Q8 Why have you stayed with Tamago-DB?

Select all that apply.

Local / on-the-ground support in our timezone Team already knows the product, switching cost is high The product keeps improving Bilingual (English + Japanese) Price / value for money Specific feature we depend on (please specify below) Customer service and relationship Haven't found anything better

Details / other:

04

Satisfaction ratings

Rate each area of Tamago-DB. "Haven't used" is the first column. Leave it selected if the module doesn't apply to you.

Q9 Rate your satisfaction with each area of Tamago-DB.

Module

Haven't used

1
Very poor

2

3

4

5
Excellent

05

Onboarding, learning curve & training

Your personal experience learning Tamago-DB, plus how you'd like training delivered. Training is one of our USPs. We want to know what format works best for you.

Q10 How long did it take you personally to become comfortable with Tamago-DB?

Q11 How much training did you personally need to get up to speed?

None: I self-served with the product A quick walkthrough / demo (under an hour) A few structured training sessions Extensive / ongoing training Not sure

Q12 How does your Tamago-DB onboarding experience compare with the previous ATS you used?

Please elaborate:

Q13 How important is system training, both initial and ongoing, to you?

Initial = getting started. Ongoing = staying current as the product evolves.

Training type

Not important

Nice to have

Important

Very important

Essential

Initial training When you first start using Tamago-DB

Ongoing training As new features are released

Q14 Which training formats do you prefer?

Select all that apply.

Live online sessions (video call with a Tamago rep) In-person / on-site sessions Recorded video walkthroughs (YouTube-style tutorials) Written guides / documentation Interactive product tours / in-app tooltips 1:1 coaching with a Tamago rep

Other:

06

Customer service

Customer service is one of our core USPs. This section asks about it directly.

Q15 How would you rate Tamago-DB customer service overall?

Very poorExcellent

Q16 How quickly do we respond when you raise a ticket or ask a question?

Faster than expected About right Slower than expected I haven't raised a ticket

Q17 Would you like more regular contact from us?

Select all that apply.

Monthly video catch-up Written product-update email In-person visit when possible Recorded feature walkthroughs / short videos No thanks, I'm fine as-is

Q18 Anything else you'd like from our support or from the relationship?